IHIP PRODUCTS LIMITED WARRANTY
OUR WARRANTY IS SIMPLE AND EASY TO REMEMBER:
1. If your item breaks for no reason - for example, the sound suddenly stops coming out of one earbud - it may be due to a manufacturing defect. In this
case, just return the product and we will mail a replacement to you in no time.
2. Your product MUST be registered to be covered by our warranty.
Zeikos warrants that the product (the "Product") will be free from defects in workmanship and materials under normal use for a period of one year from the
original purchase date ("Limited Warranty Period").
WHAT IS NOT COVERED?
- Normal wear and tear.
- Products that are not Registered.
- Defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect abuse, unusual
stress, improper or unauthorized repair, modification or alteration, installation, wiring, testing, improper storage, use in an unapproved device or if the
serial number has been removed or any product that is not manufactured by Zeikos (including: without limitation, any accessory, add-on, power source or
software that is used in connection with the product.
- Damage caused by the equipment with which the product is used. Visible physical damage invalidates warranty. Incomplete product kits will not be accepted
for replacement or repair. Example: An earpiece that should include an audio tube.
HOW TO MAKE A WARRANTY CLAIM?
Warranty claims must be made directly to Zeikos. Please go to our 'Contact Us' page to fill out a form for our customer service and they will return an
e-mail within 1-2 business days to begin the replacement process. If we determine that there is a defect in the product that is covered by the warranty, we
will, at our opinion, remedy the defect as set forth below in this limited warranty. There is a shipping and handling fee for a new replacement product.
You are responsible for the Customs fees, including but not limited to, taxes, duties & brokerage fees. If you are located outside of the United
States, please contact us directly for International shipping. This includes Puerto Rico, Guam, Canada and the United Kingdom. Zeikos is not liable for
products that are damaged or lost in transit. If instructed, we recommend that you ship your returned product to us via track-able shipment method. All
products returned to Zeikos will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to
Zeikos' legal department for action. Counterfeit products will not be returned and consumers should seek restitution from their original place of purchase.
SOLE AND EXCLUSIVE REMEDY
Your sole and exclusive remedy for a breach of this limited warranty, and Zeikos' sole and entire liability is, at Zeikos' option, to repair or replace the
defective product or refund the purchase price of the defective product within 30 days. Repair or replacement (including parts and labor and shipping
costs) shall be made at Zeikos' expense. Zeikos reserves the right to send you a replacement product that is same or of a similar style, or to substitute
an equivalent that may not be of like kind (depending on availability). Replacement products are warranted as above for the remainder of the original
applicable product warranty period.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY, ZEIKOS MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW AND
SPECIFICALLY DISCLAIMS AND EXCLUDE ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS,
MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED
WARRANTIES IS LIMITED TO THE DURATION SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
LIMITATION OF LIABILITY
IN NO EVENT SHALL ZEIKOS OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTAL, SPECIAL OR EXEMPLARY DAMAGES
ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE
USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN ZEIKOS HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. ZEIKOS HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT
ARE IN THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELL PHONES, MP3 PLAYERS, DVD PLAYERS OR HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN
THE FOREGOING DEVICES. NOTWITHSTANDING, ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATIONS, ALL DAMAGES REFERENCED
HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF ZEIKOS AND ANY OF ITS SUPPLIERS
SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID NY THE PURCHASER FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, DO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.