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RETURNS & EXCHANGES

IHip Non-Defective Products Return Policy


Refunds for Non-Defective Products (available to IHip.com purchasers only)
 

Order the wrong thing? Doesn't work for you? Want to return it? No Problem!
 
If you purchase a product directly from IHip Products ("IHip") through IHip's website, www.iHip.com, you may return the product if you are dissatisfied for any reason, and IHip will refund the amount paid for the returned product minus any expedited or international shipping fees.
 
Products must be returned within thirty (30) days of the date of the original order for a refund.
 

Once IHip receives your return we will process your refund and email you a credit memo confirmation. Upon receipt of the credit memo confirmation email, please allow an additional 3-5 days before the funds are posted back to the credit card used for the purchase. It's that easy!
 

IHip is not liable for products that are damaged or lost in transit to IHip. We recommend that you ship your returned products to IHip via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage.
 
Promptly following IHip’s receipt of your returned product (typically within 7-10 business days), IHip will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the credit card you used to make the original purchase. Notwithstanding the foregoing, IHip does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback.
 
IHip will not provide a refund for a non-defective product that is received by IHip more than thirty (30) days after the date of original purchase.
 
IHip also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. This non-defective product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale or cover products purchased through online auction websites or channels other than IHip’s website. Refunds for Defective Products Please refer to the terms and conditions of the limited warranty provided with the IHip product you purchased.