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FAQs

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Can I cancel my order?

As we strive to get orders shipped as quickly as possible, there is only a short period of time to make a change. Once an order has reached the “processing” phase, changes cannot be made. For immediate assistance concerning this issue, Please email customerservice@iHip.com

Can I pay from funds in my bank account?

Yes, if you have set-up your bank account with PayPal. If you have, choose "PayPal" as your method of payment, and then follow the prompts to pay from your account.

If you have not setup your bank account with PayPal, please be advised that it can take several days for PayPal to establish and confirm your information (this process is controlled entirely by PayPal and not governed by iHip). Please visit PayPal at www.paypal.com for more details.

How do I become a dealer?

If you are a brick & mortar retailer please contact our administrative staff at 800-500-4434, Monday – Friday from 9:30am – 6:00pm EST.

I am outside of the US, can I order on iHip.com?

iHip currently ships to Canada, the United States and Puerto Rico. For other countries, Please email customerservice@iHip.com

My credit card was rejected by your website. What can I do?

Generally, the reason is incorrect credit card or CVV/CVD (3-digit code on the back of your credit card) information. Please contact your credit card provider to verify all billing information before trying to place your order again.

What is your exchange/return policy?

We want you to be happy. If you are not satisfied with your purchase and you would like to return a product for a refund or exchange please read the following guidelines to determine if you are eligible. After doing so, please email us at customerservice@iHip.com for complete instructions.

Refund
All orders placed on iHip.com can be returned within 30 days from the date of purchase for a refund in the form of payment that was used. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us.

If you purchased your item from one of our retailers or a third party vendor, please refer to their return policy for monetary refunds.

Exchange
Products purchased from iHip.com may be eligible for exchange or store credit within 30 days of the date of purchase. If your product is eligible, you will be responsible for shipping charges. If your item has been opened or used, restrictions may apply.

What is your warranty policy?

iHip offers a Limited Lifetime Warranty! All warranty claims must be processed through the website. Failure to follow the outlined procedures can result in the voiding of your warranty. Please visit our Warranty page to begin the claim process.

Additional Information:

• We are not responsible for items lost in transit. For this reason, we highly recommend tracking or delivery confirmation.

• The product you select on the warranty claim must match the product we receive. Warranties sent in with the wrong product family selected will not be eligible for replacement. If you have questions about what model you have, please call us before submitting your claim.

• Your printed warranty confirmation page must be packaged along with your defective product. Failure to do so may result in the voiding of your warranty.

• The product you send back becomes the possession of iHip and will not be returned to you. For all special edition items or special requests, please contact us before returning your headphones. Please email customerservice@iHip.com

What Payment methods does iHip accept?

Visa, MasterCard, Discover, American Express, PayPal and iHip gift cards.                                   

When will my order Ship?

After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday – Friday. Please keep in mind; orders placed after 4pm EST or on a weekend will begin processing the following business day.